Free Returns + Delivery

When you place an order online at musclestars4u, you can rest assured that you won’t have to pay a penny extra for delivery.
It really is completely free, regardless of the total cost of your order. Whether you spend £9 or £99, the delivery costs are on us.
And that’s a promise.

It is also free to send any unwanted purchases back to us, as long you send the item(s) back to the musclestars4u warehouse
within 30 days of placing your order. No catches. Just free delivery and free returns.

RETURNING ITEMS

FREE Tracked DHL Returns

Should you want to return an item for an exchange or a refund you can now do
this for FREE with our NEW Tracked Returns service and it's very simple to use!

1. Place in your invoice in your return package

2. Email shop@musclestars4u.de and request a Free Returns Label to be emailed to you

3. Print the Returns Label off and stick it securely to your parcel

4. Take the parcel to your local Post Office counter where you will
be given a proof of postage which you should retain just incase the parcel doesn't make it back to us!

5. Your exchange or refund will usually be processed the day the item is received back in our warehouse

Alternative Options to our FREE Tracked Returns

You can also return any item within 30 days by following the instructions on the
front of your invoice but remember you will need to affix postage when not using our Returns service.
All items must be returned with their original delivery note in order for us to issue a
full refund for the value of the goods. Refunds will only be credited to the original payment method used.

Should you return the items by a method other than our Free
Tracked Returns then we cannot be responsible for goods lost or damaged in transit.

Please note that postal costs incurred when customers do not use our
FREE Returns Tracked Service are the customer’s responsibility and will be reimbursed by us
only in the case of damaged, faulty or incorrectly supplied goods.

When will I receive my refund?

If you wish to receive a refund we will re-credit the original purchaser's credit
card for the sum paid within 24 hours of receipt of the goods.
Card refunds may take up to 4 working days for your bank to complete once we have processed your return

Will my postage cost be refunded on returned items?

If you return your whole order then we will refund the basic delivery cost of getting the goods to you.